Warranty

At Gold Gold Gold, we create pieces designed to last for generations. Each piece is crafted with precision, intention, and respect for fine materials. We stand behind the quality of our work.

Lifetime Craftsmanship Warranty

All of our gold pieces are repaired free of charge.

If your piece experiences a manufacturing defect or structural issue, we will repair it at no cost. This includes:

Structural repairs due to craftsmanship defects
Soldering issues
Loose settings caused by production faults
Clasp or closure defects

Our warranty reflects our commitment to enduring quality.

What Is Not Covered

Our warranty does not cover:

Normal wear and tear
Scratches, dents, or surface marks
Damage caused by improper use
Alterations or repairs performed by third parties
Lost items

Stones & Pearls

Natural gemstones and pearls are unique and may vary slightly in color, tone, or surface since this is part of their character.

While we ensure all stones are securely set before shipment, damage caused by impact, pressure, is not covered under warranty.

How to Request a Repair

If your piece requires attention:

Email us at contact@goldx3.com
Include your order number
Attach clear photos of the piece
Briefly describe the issue

Our team will assess your request and guide you through the next steps.

Please note:

Customers are responsible for shipping costs to our studio.
We cover return shipping for approved warranty repairs.
For non-warranty repairs, we will provide a quote before proceeding.

With proper care, your piece will develop a beautiful, lived-in character over time.